Can Customer Service Survive Growth?

In two weeks I head out of the country for , and like most areas in Southern California, homeless people are moving in quickly so I wanted to finish the alarm portion of my ELK M1 installation.  I got on the SmartHome website and ordered the last four door sensors.  Instead I received someone else’s order.  Instead of being able to just run by the warehouse and give back what I didn’t order and pick up the correct items I spent 45 minutes on the phone with “Ryan” in India.  

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Amazon Is Killing Small Business.

Amazon is killing small business.  Or is it?  This week while visiting a client, I overheard a conversation about how Amazon is killing small business.  Slightly ironic given Amazon’s ad campaign about how they help build small business. Uber is another company being blamed for killing the taxi and limo industry, and yet it touts […]

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What is SEO for Small Business?

If you are asking “What is SEO for small business?”, you are not alone.  Scott gets the question almost daily as he is out in the field shooting videos and meeting with clients.   SEO means Search Engine Optimization.  Most people think of it as the only thing that makes a business online successful.  At […]

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