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Can Customer Service Survive Growth?

In two weeks I head out of the country for , and like most areas in Southern California, homeless people are moving in quickly so I wanted to finish the alarm portion of my ELK M1 installation. I got on the SmartHome website and ordered the last four door sensors. Instead I received someone else’s order. Instead of being able to just run by the warehouse and give back what I didn’t order and pick up the correct items I spent 45 minutes on the phone with “Ryan” in India.

November 1, 2018

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| Category: The Small Business Minute

Is there an Easy Way To Grow a Business?

Personally, I cancelled my Tesla order for another Chevy Volt. The Second Generation Volt is a great car. We just didn’t give it a KuhlToys approved stamp because it wasn’t that much better than everything else out there.

October 24, 2018

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| Category: The Small Business Minute

Grow My Business, what does that mean?

When a small business owner is serious when they call and say “I want to grow my business”, I know they are serious within a few minutes.

October 23, 2018

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| Category: The Small Business Minute, Uncategorized

Amazon Is Killing Small Business.

Amazon is killing small business. Or is it? This week while visiting a client, I overheard a conversation about how Amazon is killing small business. Slightly ironic given Amazon’s ad campaign about how they help build small business. Uber is another company being blamed for killing the taxi and limo industry, and yet it touts […]

October 18, 2018

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| Category: The Small Business Minute

How Often Should You Blog?

Advertise milk to lactose intolerant families and you still pay for it. A salesman types in “Personal Injury attorney” and takes the top three ads and calls them because he knows they have a big spend for the cost to acquire new clients.

October 18, 2018

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| Category: The Small Business Minute

Small Business Owners Need Time Off Too.

There really is a way to stop working 90 hours a week, and enjoy your life. The 90 hour work week feels like you are getting a lot done but you probably aren’t. Maybe it’s time to take a break.

August 13, 2018

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| Category: Success On The Beach

What is SEO for Small Business?

https://youtu.be/63Kgh5k0AWM Scott Bourquin Answers “What is SEO for Small Business” If you are asking “What is SEO for small business?”, you are not alone. Scott gets the question almost daily as he is out in the field shooting videos and meeting with clients. SEO means Search Engine Optimization. Most people think of it as […]

August 10, 2018

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| Category: Success On The Beach

Online Marketing For Small Business – Is It Possible?

Online Marketing for Small Business – Is it Possible? Practical? In this episode of the Marketing Minute, Scott covers the building blocks required to build a solid foundation of online marketing for small business. These are not just the hype of social media, but the real information that you need. Every small business owner needs […]

July 30, 2018

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| Category: The Small Business Minute

Consumer Economy, Can it Survive?

We live in a consumer economy, but can it last? Recently I had the pleasure of a three day visit with Tony Zarkedes who attempted to unseat one of California’s few long standing republican representatives, Dana Rohrabacher. Tony Z believed that creating wealthier consumers meant a better economy. Two of Tony Z’s positions were based […]

July 24, 2018

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| Category: The Small Business Minute

We’ve Upgraded Our Studio Again

Our Studio has upgraded again. As you know at BG.Marketing we believe that video is the best way to reach customers, and get the word out about your business, your product or your message. With that in mind we created Paradise Landing Productions. We knew that nothing less than a TV broadcast grade studio setup […]

July 11, 2018

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| Category: The Small Business Minute