Can Customer Service Survive Growth?

In two weeks I head out of the country for , and like most areas in Southern California, homeless people are moving in quickly so I wanted to finish the alarm portion of my ELK M1 installation.  I got on the SmartHome website and ordered the last four door sensors.  Instead I received someone else’s order.  Instead of being able to just run by the warehouse and give back what I didn’t order and pick up the correct items I spent 45 minutes on the phone with “Ryan” in India.  

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Amazon Is Killing Small Business.

Amazon is killing small business.  Or is it?  This week while visiting a client, I overheard a conversation about how Amazon is killing small business.  Slightly ironic given Amazon’s ad campaign about how they help build small business. Uber is another company being blamed for killing the taxi and limo industry, and yet it touts […]

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Consumer Economy, Can it Survive?

We live in a consumer economy, but can it last?  Recently I had the pleasure of a three day visit with Tony Zarkedes who attempted to unseat one of California’s few long standing republican representatives, Dana Rohrabacher.  Tony Z believed that creating wealthier consumers meant a better economy. Two of Tony Z’s positions were based […]

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We’ve Upgraded Our Studio Again

Our Studio has upgraded again.  As you know at BG.Marketing we believe that video is the best way to reach customers, and get the word out about your business, your product or your message.  With that in mind we created Paradise Landing Productions.  We knew that nothing less than a TV broadcast grade studio setup […]

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M4 – The Customer Experience

What is Your Customer Experience?   The Customer Experience was taken to a whole new level after World War II by two men. Today some of the most successful businesses are growing because of the experience. Every company has two levels of customer experience. There is one experience with the product, and another with your […]

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