What Do You Do?

Asking the Question, “What do you do?” might sound funny or obvious to most business owners.  The truth is that it isn’t.  Business is very simple. Provide a service and/or a product people need and do it at a price that is below the value they feel like they are receiving and you have a […]

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iPad – POS Every business can afford

The iPad as a POS system has changed the game for small business.  Long before Google existed we were installing computer networks and small change point of sale (aka POS) systems for retail stores and fast food restaurants.  Back then a single micros cash register could cost over $10,000.  No you aren’t reading that wrong. […]

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Can Customer Service Survive Growth?

In two weeks I head out of the country for , and like most areas in Southern California, homeless people are moving in quickly so I wanted to finish the alarm portion of my ELK M1 installation.  I got on the SmartHome website and ordered the last four door sensors.  Instead I received someone else’s order.  Instead of being able to just run by the warehouse and give back what I didn’t order and pick up the correct items I spent 45 minutes on the phone with “Ryan” in India.  

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Amazon Is Killing Small Business.

Amazon is killing small business.  Or is it?  This week while visiting a client, I overheard a conversation about how Amazon is killing small business.  Slightly ironic given Amazon’s ad campaign about how they help build small business. Uber is another company being blamed for killing the taxi and limo industry, and yet it touts […]

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