by Scott Bourquin | Nov 1, 2018 | The Small Business Minute
Today I was wondering if Customer Service can Survive Growth. What exactly to I mean? When Tesla first started and only had the roadster, customer service was impeccable. Complaints simply didn’t exist. As the auto industry and airlines consolidated, customer...
by Scott Bourquin | Oct 24, 2018 | The Small Business Minute
If you want an easy way grow a business, you have come to the right place. For over 30 years my business has been helping small businesses grow. I haven’t finished the Easy Guide to Growing a Business but I am working on it. Telling you how to grow a small...
by Scott Bourquin | Oct 23, 2018 | The Small Business Minute, Uncategorized
Every day a small business owner calls and says I want to “Grow My business” and yet I turn down at least 80% of them. This week, my wife said “Why do you hang up on at least a dozen business owners a day that call and say “I want to Grow My...
by Scott Bourquin | Oct 18, 2018 | The Small Business Minute
Amazon is killing small business. Or is it? This week while visiting a client, I overheard a conversation about how Amazon is killing small business. Slightly ironic given Amazon’s ad campaign about how they help build small business. Uber is another company...
by Scott Bourquin | Oct 18, 2018 | The Small Business Minute
How Often Should You Blog? Well, “Long Time – No Post?” is a question I regularly send to clients. Our marketing model depends on our customers having a constant influx of new content to their website. It doesn’t matter if it is a Video, Blog...
